Ocean Freight Visibility: Automated Shipment Tracking Solutions

Background

Zetfreight is an internal tool developed by ZETWERK to revolutionize our approach to logistics and supply chain management. The objective of this project is to enhance efficiency and ensure customer satisfaction by automating and streamlining the shipment tracking process. ZETWERK’s logistics process involves multiple stages, starting from shipment planning concurrent with part production planning, based on the incoterms specified by the customer. Zetfreight has automated the monitoring and management of shipments.

Challenge

The manufacturing industry demands timely delivery of shipments to maintain customer satisfaction and operational efficiency. Cross-border logistics frequently encounter challenges such as transit delays, lack of real-time visibility, and inefficient communication channels, leading to customer dissatisfaction and operational inefficiencies. With over 1,000 containers in transit at any time, manual tracking is time-consuming, labor-intensive, and prone to errors, negatively impacting project margins and customer experience.

Impact

The implementation of Zetfreight has led to significant advancements:

• Visibility: Customers now benefit from 100% real-time visibility into their project status, eliminating the need for manual status requests and significantly enhancing trust and satisfaction.
• Efficiency: Automating routine tasks has reduced manual efforts, enabling the workforce to focus on strategic tasks, thereby enhancing productivity and operational efficiency.
• Value: Improved manpower utilization and automation of repetitive tasks have resulted in a more agile and responsive logistics operation, achieving savings in supply chain costs.
• Proactive Alert System: The logistics team is now alerted immediately in the event of any discrepancies or potential delays due to port congestion, geopolitical issues, or natural weather disturbances. This enables proactive measures, preventing unnoticed delays and improving response times.

Advantage

The project has established a new benchmark at ZETWERK, achieving exceptional levels of speed, quality, visibility, precision, choice, and value in logistics operations. These enhancements have strengthened ZETWERK’s competitive edge and reaffirmed its commitment to delivering excellence to customers.

Implementing Zetfreight has revolutionized our logistics operations, providing unparalleled real-time visibility and operational efficiency that sets a new industry standard.

Abi Lopez

Author

Zetwerk Editorial Team